FAQ

General

Is Hertfordshire Sports Village just for University of Hertfordshire students to use?

The Sports Village is an all-inclusive facility which is open for students, staff and the wider community. Everyone can access our facilities and services on a membership or pay-as-you go basis. Check here for further information on our facilities and services.

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What facilities does the Sports Village have?

Hertfordshire Sports Village boasts a wide range of state-of-the art facilities for fitness; a large gym with free weights area, 25m swimming pool, 12m high climbing wall, indoor sports halls and squash courts and outdoor pitches to name a few. Visit our facilities pages for a full list.

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Do you have to be a member to use the facilities at the Sports Village?

We welcome everyone at the Sports Village and you don't have to have a membership to use our facilities. We have lots of different membership options at affordable prices. Discover our memberships options now.

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Is Hertfordshire Sports Village accessible?

The Sports Village consists of two floors with a lift connecting both floors. Each floor is flat for ease of movement around the site. Our outdoor facilities are also easily accessible for all to use.

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Memberships

How much does it cost to use Hertfordshire Sports Village?

We have lots of different membership options for all at affordable prices. Discover our membership options now.

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Can I use the Sports Village as a guest?

Yes you can, and you can do this all yourself! Just create an account online and book yourself into one of the many activities that we offer.

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I have signed up onto a monthly membership. When will my direct debit payments come out?

If you have signed up onto a monthly direct debit membership with us, your direct debit will come out of the bank account you gave us on or around the 1st of every month.

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Is there a contract period for my membership?

Our direct debit memberships work on a 30-day rolling contract so you are not tied into anything. Annual memberships will need to fulfill the full term of their membership.

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I want to freeze my membership. What do I do?

If you want to stop using your membership for a period of time, we can halt your direct debit payments if you are paying monthly. This will stop access to our facilities. You can freeze monthly memberships for 1 at a time but a £3 freeze fee applies each month that you are frozen. You can freeze your membership yourself by logging into your online member account. If you want to freeze for multiple months just login before the end of the month and refreeze.

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How do I cancel my membership?

We require 30-day notice period to cancel monthly direct debit memberships. You can cancel your membership yourself by logging into your online member account.

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I am a student at another University but live in Hertfordshire. Can I use the Sports Village whilst I am home?

Of course you can use us! Just look out for one of our Non-UH student membership offers or if you are part of the UNIversal membership scheme then you can use us as part of your membership with your home University.

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What student memberships include the UNIversal membership scheme?

Our All Inclusive membership is the only student membership that includes UNIversal. This gives you access to around 100 other University gyms across the country for no extra charge. If you have signed up for an All Inclusive membership you can log in to BUCS UNIversal website to book visits at other University gyms across the country.

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What is the benefit to paying annually for a membership rather than monthly by direct debit?

University of Hertfordshire students: Our annual memberships allow you to pay upfront for 9 months of membership. We’ll then give you 3 months FREE! Non-students: Our annual non-UH memberships allow you to pay upfront for a year’s membership. We then give you 1 month free so you are only paying for 11 months. If you renew your annual membership before it expires, we will give you another month free so you can get up to 2 months free!

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Bookings

How do I book activities/sessions?

The easiest way to book anything at the Sports Village is online. All members get an advance booking period for all activities and sessions included in their membership. For court and pitch booking members can book up to 7 days in advance or 1 day in advance for non-members. For group exercise classes members can book up to 3 days in advance or 1 day in advance for non-members. Please access your online member account to do this, or use one of our help guides if you require assistance.

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How to Find Us and Parking

Where is Hertfordshire Sports Village?

See our location here. We are conveniently located on St Albans Road West, just off the A1M, part of the Hatfield Business Park, just 5 minutes from the M25.

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Can I park at Hertfordshire Sports Village?

The car park closest to the Sports Village is managed by the University of Hertfordshire. Explore the University of Hertfordshire Parking Regulations for full details and check your email confirmation if you have signed up for membership with us for your parking eligibility. Student members cannot park on de Havilland Campus during chargeable hours from 08:00-19:00. There is a Park and Ride shuttle service for University of Hertfordshire students located by College Lane Campus. This will take you directly to the Sports Village. Find out more about Car Parking.

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How can I get to Hertfordshire Sports Village without a car?

The Sports Village is served by regular bus public transport (please check your route before you travel) and with a free Park and Ride scheme. Students and staff can also take advantage of the free Active Ride scheme.