Help Guides

General

I’ve forgotten my password

• Locate the log in option on the homepage
• Use the email address associated with the account you have with us
• Select ‘Forgot Password’
• Follow the instructions on screen

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How to change my password

• Locate the log in option on the homepage
• Log in using your account credentials
• Go to My account at the top
• A menu will appear
• Select Change Password

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How to look at my membership details

• Locate the log in option on the homepage
• Log in using your account credentials
• Go to My account at the top
• A menu will appear
• Select Membership Details

You will now be able to see what membership you have, how much you pay along with your account history plus much more.

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I need to change my address

• Locate the log in option on the homepage
• Log in using your account credentials
• Go to My account at the top
• A menu will appear
• Select My Details
• Scroll to the relevant address section

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I need to change my phone number

• Locate the log in option on the homepage
• Log in using your account credentials
• Go to My account at the top
• A menu will appear
• Select My Details
• Scroll to the relevant phone number section

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I want to check my recent and upcoming bookings

• Locate the log in option on the homepage
• Log in using your account credentials
• Go to My account at the top
• A menu will appear
• Select My Activity Bookings

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How do I manage my email and phone preferences

• Locate the log in option on the homepage
• Log in using your account credentials
• Go to My account at the top
• A menu will appear
• Select Preferences

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I want to book a group exercise class

• Locate the log in option on the homepage
• Log in using your account credentials
• Go to Make a booking at the top
• A menu will appear
• Select Book a class
• Browse through our classes by selecting different areas

To book into a physical class, please do so by logging into your account. If you would like to join us virtually then please use the HSV Book app, or go to our group exercise timetable on the website.

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I want to book an activity at the Sports Village

• Locate the log in option on the homepage
• Log in using your account credentials
• Go to Make a booking at the top
• A menu will appear
• Select Book an activity
• Browse through our activities
• Click View Options to view the time and price

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I want to cancel a booking/group exercise class

• Locate the log in option on the homepage
• Log in using your account credentials
• Go to My account at the top
• A menu will appear
• Select My Activity Bookings
• A list will appear of all your activities and the Cancel option will be highlighted on activities that you are able to cancel