Tuesday 8 November, 2022

Where can I hire a bike from? 

Please visit this link to find details of where to hire your bike from
Please note that times may vary at weekends and during holiday periods.  

How long can I hire it for? 

Each bike can be hired for a period of 12 hours at a time.   

Where do I return my bike? 

Please visit this link to see details of where to return your bike. 
Please note that times may vary at weekends and during holiday periods.  

Why do I need to put in my bank card details when I go to the link to book a bike out? 

In our previous Active Ride scheme, bikes were not returned within the agreed hire period and this meant bikes weren’t always available for other students and staff to use. Bikes can be hired for a period of 12 hours at a time and you will be charged £5 for every 24 hours after the hire period ends to avoid bikes not being returned or going missing.

When I go to input my card details, it says I have a free trial. Why is this? 

To enable us to offer Active Ride free to all users, the system we’re using requires us to have all bike hires set up as a free trial.   

How do I ensure the bike hire remains free? 

Please make sure your hired bike, lock and key are all returned to a designated drop-off point within 12 hours (check your email confirmation for this time). This will ensure you don't incur any late charges. 
Details on where to return your bike are HERE.

Why can I hire the bike for 12 hours only? 

We want as many students and staff to be able to take advantage of this free hire scheme as possible and therefore we would like you to use them for the period for which you need them. If you are taking more than one journey with hours in between, we ask that you return the bike and re-hire another for your next trip. 

I can't find the answer to my question above. How can I get in touch with someone? 

We hope we have answered your question above, but if not, please get in touch with us at: activeride@herts.ac.uk