Where can I hire a bike from?
You can hire a bike between 5:00-21:00 from any of our pickup locations
How long can I hire it for?
Each bike can be hired for a period of 2 hours at a time.
Where do I return my bike?
Simply return the bike to a pickup / drop off location and follow the instructions on the app
Can i hire the bike for a longer period?
Yes, you can hire the bike for £5 per day or £1 per additional hour over the 2 hours.
What happens if i have the bike for longer than the free period?
The App bike system will charge you either £1 per hour or £5 per day depending if you selected the hourly or daily hire selection.
Why do I need to put in my bank card details when I go to the link to book a bike out?
The App bike system takes a £5 pending payment deposit which will be refunded if you return the bike within 2 hours.
How do I ensure the bike hire remains free?
Please make sure your hired bike, lock and key are all returned to a designated drop-off point within 2 hours (check your email confirmation for this time). This will ensure you don't incur any late charges.
Details on where to return your bike are on the App Bike App
Why can I hire the bike for free for 2 hours only?
We want as many students and staff to be able to take advantage of this free hire scheme as possible and therefore we would like you to use them for the period for which you need them. If you are taking more than one journey with hours in between, we ask that you return the bike and re-hire another for your next trip.
I can't find the answer to my question above. How can I get in touch with someone?
We hope we have answered your question above, but if not, please get in touch with us at: activeride@herts.ac.uk